Last Updated: April 16, 2026
At Flex Fit Supplements, we value your satisfaction and aim to provide a smooth and transparent shopping experience. If you are not fully satisfied with your purchase, we’re here to help. Please review the policy below for details on returns and refunds.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the following conditions must be met:
- The product must be unused and in original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
Products that show signs of misuse, improper handling, or post-delivery damage may not qualify for a return.
Non-Returnable Items
The following items cannot be returned:
- Opened or used products
- Items marked as final sale
- Gift cards or promotional items
Refunds
Once your returned item is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your payment provider
Late or Missing Refunds
If your refund has not appeared:
- Check your bank account again
- Contact your card issuer or payment provider (processing delays are common)
If the issue continues, you may contact our support team for assistance.
Return Shipping
Customers are generally responsible for return shipping costs unless the return is due to our error (such as receiving a damaged or incorrect item).
Original shipping fees are non-refundable unless the return is caused by a mistake on our side.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with:
- Your order number
- Clear photos of the product and packaging
We will review your case and offer a replacement or refund where applicable.
Contact Us
For any questions or support regarding returns or refunds, please reach out:
